TOBYMAC Know Before You Go
Frequently Asked Questions – TobyMac: Drive-In
(All policies are subject to change without notice.)
Q: WHAT HEALTH PRECAUTIONS ARE BEING TAKEN FOR THIS EVENT?
A: All CDC, State and City guidelines will be followed to ensure this event meets or exceeds all
recommended standards. We will leave every other parking space empty to ensure sufficient
distance between you and surrounding vehicles. In the event it is necessary for a fan to leave
their vehicle, safe social distancing will be strictly enforced. Failure to follow safe social
distancing, or requests of staff members for participants to follow, will cause the participant to be
subject to ejection. Policies are subject to change pending any changes in CDC State and Local
guidelines.
Q: WHAT IS A DRIVE-IN EVENT?
A: This event will feature TobyMac on stage from the Brookshire Grocery Arena parking lot
presented by Awaking Events. The event is designed to give fans the live outdoor show experience,
as they maintain social distancing as they stay in their own parking spots.
Q: I RECEIVED MY CONFIRMATION, BUT WHERE’S MY TICKET?
A: Tickets need to be accessed on your mobile device using the Ticketmaster app. In order to
access and view your ticket please follow these steps:
• Download the Ticketmaster app via the iOS App Store or the Android Google Play
Store
• Use your Ticketmaster email and password to log in and see your tickets. (This is the
email and password you used to make this purchase)
• Access your tickets via the ‘WALLET’ tab to scan your tickets at the entrance
Q: IF I DON’T HAVE A TICKET CAN I LISTEN TO THE SHOW FROM THE SIDEWALK OR
OTHER NEARBY AREA?
A: No. All surrounding areas will be inaccessible for watching or listening to the show.
Q: ARE PARKING SPACES ASSIGNED?
A: No – While there are assigned rows according to price, specific spots will not be assigned
prior to arrival. Parking attendants will direct each driver to a parking space. To ensure you
don’t miss a thing, we added large video screens on each side of the stage.
Q: WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?
A: Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another
as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be
parked next to the other vehicles in your group. It is recommended that you only share a vehicle
with household members.
Q: ARE THERE ANY SPECIAL RULES FOR PARKING?
A: Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is
important social distance and, if using a portable restroom or visiting a food truck, return to the
space you were assigned.
Q: WHAT TIME SHOULD I ARRIVE?
A: The Brookshire Grocery Arena parking lot will open at 6pm.
Q: CAN I TRANSFER MY TICKET?
A: Due to assigning vehicle types when selling tickets, the Ticketmaster transfer feature will be
turned off for this event. We kindly ask that the person(s) wishing to attend the event be the
contacts at the initial ticket transaction.
Q: WHERE IS THE EVENT AND WHERE SHOULD WE ENTER?
A: The event takes place in the Lot C at the Brookshire Grocery Arena. All traffic should enter
through the entrance located off of Angelle Dr. and Brookshire Arena Dr.
Q: HOW DO I SCAN MY TICKET?
A: Please have the ticket displayed on your mobile device prior to entering the parking lot. Your
ticket will be a QR code. We recommend adding your ticket to your mobile device’s digital
wallet prior to arrival.
Q: WHERE IS THE EXIT?
A: Exiting the lot must be done at the direction of the venue parking staff and Bossier City Police
depending on your positioning in the lot. Guests are encouraged to stay through the duration of
the show. Guests that need to leave for an emergency will be permitted to do so and follow the
direction of the event staff to exit the lot.
Q: WHAT IF I AM RUNNING LATE?
A: We encourage everyone to arrive on time to limit disturbances for others in attendance, as
well as the talent on stage. Should you arrive late, our parking attendants will assist you in
getting to your parking space as quickly as possible without negatively impacting the experience
of other fans.
Q: WHAT IF I CAN’T USE MY TICKET?
A: All sales are final and there will be no refunds.
Q: DOES EVERYONE IN MY CAR NEED A TICKET?
A: No, you will only need one ticket per car. There is a 6-person maximum per car limit. It is
recommended that you only share a vehicle with household members with whom you have
been sheltering in place.
Q: CAN I LEAVE AND COME BACK?
A: No. Re-entry is not permitted.
Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE
PARKING LOT?
A: Unless there is an emergency, we ask that everyone stay until the end of the show. In the
event you need to leave unexpectedly, you may exit the parking lot via the closest designated
exit. If you need assistance, please ask one of our parking attendants and they will be happy to
assist you.
Q: WILL RESTROOMS BE AVAILABLE?
A: We are asking that all fans minimize or eliminate the need to leave their car for any reason.
Restrooms will be available for use and guests who need to use the facilities must follow social
distancing restrictions and instructional signs. Guests must wear a protective mask when
leaving their vehicle to utilize the restrooms area. Handicap restrooms will be available, and all
restrooms will be monitored by a housekeeping attendant to ensure surfaces are cleaned
frequently.
Q: WILL CONCESSIONS BE AVAILABLE?
A: We have invited food trucks to be on-site. Again, guests must wear protective mask, and
follow social distancing restrictions.
Q: CAN WE BRING OUR OWN FOOD AND DRINKS?
A: Absolutely. You are welcome to bring your own food and drinks but there will be a $10 Cooler
charge. (Cash only NO credit cards accepted!)
Q: CAN I BRING ALCOHOL TO THE EVENT?
A: Alcohol is not permitted inside the parking lot.
Q: WILL SOMEONE BE PICKING UP TRASH?
A: While we will have staff on site to assist in housekeeping efforts, we kindly ask that you
please take your trash with you and dispose of it at home to limit person-to-person contact and
potential spreading of germs.
Q: CAN I BRING A CAMERA?
A: Only standard point-and-shoot cameras will be permitted. Cameras with detachable lenses,
Go-Pros, or any other professional audio, video, or digital recording devices are prohibited.
Q: WHAT KIND OF VEHICLES ARE NOT PERMITTED?
A: No oversized trucks, vans or cars are permitted, no RV’s, limousine, buses etc.
Q: CAN I LEAVE MY CAR RUNNING?
A: We understand that some cars need to stay running to run the radio, A/C, or Heater. You
may keep your car running if you don’t have the following.
• After market muffler
• Diesel Engine
• Running / Head lights that stay on
• Unusually loud engine or fan
Q: CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?
A: Absolutely. You may also enjoy sitting in the empty spot to the left of your vehicle.
Q: DO I NEED TO TURN MY HEADLIGHTS OFF?
A: Yes, headlights should remain off throughout the event.
Q: DO I NEED TO STAY INSIDE MY VEHICLE?
A: No, the parking spot to the left of your vehicle will be reserved for folding chairs.
Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?
A: Our event staff and security personnel are here to help. If you have a question or concern,
please notify the nearest staff member and we will be glad to assist you. If you experience an
emergency situation during the event, please call 911 first and then notify the nearest staff
member.
Q: CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?
A: Please avoid smoking or vaping at this event as it may disturb others in attendance.
Q: IS THERE ANYTHING WE CAN’T BRING OR DO?
A: Yes, the following items and activities are prohibited at this event:
• Advertising, selling or promoting any third-party product (including, but not limited to,
food and beverage items)
• Amplified sound systems
• Disorderly conduct
• Fireworks
• Generators
• Grills or fryers
• Kerosene lamps or open flames of any kind
• Laser pointers
• Littering
• Noisemakers
• Tents, stand umbrellas and tarps
• Use of drones
• Wagons and strollers
• Weapons
Please note that failure to follow these guidelines may result in ejection from the event.
Q: CAN I BRING MY PET TO THE SHOW?
A: Pets are not allowed at these events.