Due to Covid-19, some shows have postponed, rescheduled or cancelled.  Can I get a refund on tickets I purchased?

Each Show promoter has their own specific Refund Policy which must be followed.  To learn about possible refund options for any given show, please click on the particular EVENT on the main page.  You will be directed to that specific show’s policies for potential refunds.  NOTE:  Brookshire Grocery Arena does not have the ability to override a promoter’s policies for refunds.

When the arena opens, is there a plan in place for the protection of our health?

Arena management, ASM Global, has put in place very detailed guidelines on how to meet the sanitation and safety needs of our Guests, Performers, Touring Personnel, and Workers.  The program is called VenueShield and instills the highest standards for the safety and health of everyone.  VenueShield meets all standards of the CDC so you can enjoy events, rest assured we have your health and safety as top priority!

What is your camera and recording policy?

The permitted use of cameras varies by event. Cameras with professional lenses and flash attachments are prohibited. Recording devices, both audio and visual, are not permitted within the arena.

Do we have a Handicapped/ADA Entrance?

Yes, the Handicapped/ADA Entrance is located on the North Side of the building. We have Handicapped/ADA Parking in Lot A. There is also a wheelchair accessible ramp on the North Side of our Main Entrance to allow access from the ground level to our Upstairs Box Office and Plaza.

What is your bag/purse policy? 

Our bag policy is 6 inches x 9 inches.

What is the minimum age that a ticket is required for?

For the majority of our shows, all children who have reached their second birthday must have a ticket; however, some shows will require a ticket for all children who have reached their first birthday – For specific event information please call 318-747-2501.

Do we accept Credit/Debit Cards?

Yes. Brookshire Grocery Arena gladly accepts Visa, Mastercard, American Express, and Discover Cards.