Box Office Hours
PLEASE NOTE: b1BANK Box Office is open on Wednesdays and Fridays from 10AM- 2PM.
On Brookshire Grocery Arena event days, the Box Office will remain open until just after the main act goes on stage for a concert.
FAQ
What are your Box Office Hours?
B1Bank Box Office Hours: Wednesdays and Fridays from 10am – 2pm
Please come to the exterior windows of the box office,
located at the top of the stairs at the main entrance.
Please Note: The arena will not be open for public access; no restrooms are available.
Event Day Box Office Hours
Special Business Hours
The Event Box Office is located upstairs on the plaza on the West side of the arena.
On an event day during the week (Mon – Fri), the upstairs box office will be open at 5:00pm to approximately 1 hour after the event starts.
On an event day that is on a Saturday or Sunday, the upstairs box office will be open at 1:00pm until approximately 1 hour after the start of the event.
What is your refund policy?
For information on possible refunds, please refer to the SPECIFIC EVENT listed on this website.
Will Call Information
Patrons may pick up tickets, purchased in advance, during box office hours at the Main Upstairs Box Office. Tickets purchased in advance may also be picked up at the designated Will Call windows at the Event Box Office the day of the event. Proper identification and the credit card used to purchase the tickets will be required to receive tickets.
Media Will Call will be handled from the Event Box Office during event business hours. Arrangements should be made prior to the event with the Brookshire Grocery Arena Marketing Department. Proper identification will be required to receive credentials.
Brookshire Grocery Arena’s Box Office accepts payment in the form of Cash, VISA, MasterCard, American Express, and Discover. In the event that a show is cancelled or rescheduled, please contact the original point of purchase.
What if I bought tickets from a 3rd party?
Secondary Ticket Market
Ticketmaster & AXS are the only authorized ticketing agent of Brookshire Grocery Arena. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, social media sites, etc) you risk purchasing counterfeit or invalid tickets.
Scalping is illegal on Brookshire Grocery Arena property, including but not limited to, inside the arena, the plaza, parking lots, etc. Brookshire Grocery Arena will not admit anyone with a valid, authenticated event ticket.
Children's Tickets
All children under 24 months do not require a ticket, but they must sit on the lap of the ticket holder. All children 24 months and older require a ticket to enter.
For all family shows, the policy varies by show so please check each individual event on Ticketmaster.com or AXS.com for more information.
Contact Information
b1BANK Box Office / Ticket Information:
ticketing@brookshiregroceryarena.com
Group Sales:
Email premiumsales@brookshiregroceryarena.com